Social Media Policy
Social media tools help Memorial Credit Union facilitate two-way conversations between members, staff, the Harris County community, other credit unions and global online community.
Currently, the primary social media tools of Memorial Credit Union are:
Facebook: www.facebook.com/MemorialCreditUnion/
Instagram: www.instagram.com/memorialcreditunion/
Twitter: www.twitter.com/MemorialCU/
Memorial Credit Union will never ask for your Social Security Number, account information, passwords or PINs via Facebook, X, LinkedIn, Instagram or any other MCU social media channel.
Member and non-member participation is welcomed as a means of sharing experiences, suggesting improvements, and contributing to conversations. In order to maintain the integrity of Memorial Credit Union, and protect our members’ information, the following terms regarding our social media presence have been established:
- All comments made by MCU social media fans/followers will be reviewed and posts that are derogatory, defamatory, obscene, hateful, ethnic, off topic, spam, personal attacks, illegal, offensive, or those that are private or confidential, or any comment that is deemed to be inappropriate, MCU reserves the right to remove.
- Members who post photos directly on MCU social media page will not be accepted unless specifically requested for a contest or other business-related purpose. In these instances, pictures will be reviewed and removed if inappropriate.
- Posts or comments intending to sell a product or service not deriving from official MCU personnel or those intending to divert traffic to a particular web site for personal or monetary gain will not be permitted, this includes Spam.
- Private or financially- sensitive information will never be requested through MCU social media pages. Members should not disclose information, such as account usernames and numbers, passwords, PINs, social security numbers, or account details on MCU social media pages. If you have immediate service needs, please contact our Call Center at (713) 778-6300 or visit one of our local branches for assistance.
- Except for posting winner names as related to, or identified with, giveaways, contests, or other promotions, MCU will not post identifiable member information on the page.
Privacy
To protect your privacy and security, we strongly advise against posting any personal, confidential, or sensitive information about yourself or others. This includes account details, member information, or any other private data. If you have any privacy concerns or notice inappropriate content, please report it immediately to Memorial Credit Union.
Content Moderation Rights
Memorial Credit Union reserves the right to edit, delete, move, or mark as spam any user comments. We also reserve the right to block individuals or groups from posting or accessing our page if necessary.
All rights reserved.