We’re upgrading your debit card experience by transitioning from MasterCard® to Visa®. Your new Visa® Debit Card will be mailed in September 2025, and packed with enhanced features including, Tap to Pay technology and compatibility with Apple Pay®, Google Wallet™, and Amazon Pay®.
Here's what you need to know:
- Keep using your current MasterCard® debit card until the conversion date.
- On October 6, 2025, your new Visa® Debit Card can be activated and used.
- After activation, safely discard your old MasterCard® debit card—it will no longer work.
It's Convenient
- Accepted at millions of locations worldwide
- Convenient access o your checking account
- Free ATM Locations
- Manage your card with Card Management
through MCU Online & MCU Mobile
For full details and disclosures, see our Debit Mastercard® Benefits
It's Secure
- Protects you from unauthorized purchased with
Zero Liability Policy with Mastercard® - Price Protection
- 24/7 assistance with Lost/Stolen card reporting
- EMV chip protected
Debit Card Controls
- Manage Card – You now have the ability to turn on and off debit card in real-time.
- Spending Controls – Set spending limits by type of merchant.
- Transaction Type Controls – Selected transactions can be controlled and dollar limits set.
- Alerts – Can be sent on all card activity such as debit card alerts, low balance alerts.
- And Much More!
Report a Lost or Stolen Card
Lost/Stolen Debit MasterCard® Contact your local branch or call 24/7 services at (833) 933-1681
Debit Mastercard® Customer Service: (501) 246-8497
Debit Mastercard® & ATM Card Activation: (833) 998-4585
Debit Mastercard® & ATM Pin Change: (833) 998-4585
Cardholder Disputes:
Cardholder Disputes: To file a dispute/fraud claim – Please call 866-279-1399. A debit card representative will assist cardholders with filing a claim.
Hours of operation are M-F 7am-7pm. After 7pm, cardholders can leave voicemails, which will be answered the next day.
