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Home > e-Services > Text Pay

Text Pay

TEXT PAY

Conveniently pay your loans and manage payments with just a text!

Make loan payments and via Text Pay (SMS).

Loan Payments Made Easy

REMINDER: When you pay through Text Pay, a courtesy fee will be assessed. To learn more about other payment options click here.

  • Pay immediately from anywhere, 24/7/365
  • Make Payments using both debit cards and ACH
  • Automatic payment reminders help eliminate missed payments.
  • Choose from English or Spanish language preferences
  • Opt-in or opt-out of receiving texts at any time.
  • Eliminate the need to place a phone call for your payment.

One Time Payments

After signing up for Text Pay services, making a payment is quick and easy! Our convenient payment menu allows you to securely pay and connect with support via a single text.

Opt-In and Enrollment

Following the Initial Automated Opt-In Message

Reply “Start” to opt-in to text payments.

You’ll receive a confirmation message when the transaction is successful.

Pay

Reply “Pay” to initiate the payment, and “1” to authorize.

You’ll receive a confirmation message when the transaction is successful.

Access Menu

Access the messaging prompt menu by texting “0”.

FAQs

TEXT PAY

How can I pay for my loan via text message?

A: After opting into the text payment service, you will receive a reminder via
text when payment is due. You will respond “Pay” to the text. You will then
be asked to confirm the payment amount and which payment method you
wish to use.

NOTE: You must have payment methods already stored on file with us to
use them for text payments.

How do I opt-in to receive payment reminders via text?

A: You will receive a text message from (833) 312-3842 to opt into text
payments. Once you respond with “START” you will receive a message
stating that you have successfully subscribed to payment reminders. If
you cannot locate the text, please contact us directly.

Can I add a new card or ACH payment method within the text payment experience?

A: You can easily add new card or ACH payment methods to use for text
pay at the time of payment. 

Is my saved payment data secure?

A: Yes, we use the latest industry-standard compliance protocols and
encryption tools to safely collect, store, transmit and protect all payment
information.

How will I know my text payment was successful? Will I receive a payment receipt?

A: After you authorize the payment you will receive a text confirmation if
successful. This is your payment receipt.

When will my text payment post to my account?

A: The payment will post to your account by the end of the day.

Can I opt out of receiving text messages?

A: You may opt out of receiving text messages at any time by responding
“STOP”. If you opt out of text payments, you may still pay using our other
convenient channels.

If I change my mind, how do I re-enroll for text payments?

A: You can text “START” to re-enroll in text payments.

How much does the new text messaging service cost?

A: We charge $8.95 for text payments. Additionally, standard data and
message rates may apply through your phone provider. Please contact
your wireless provider if you have any questions about your text plan.

Who should I call for more questions about my loan?

A: Please contact us directly at 713-778-6300 during normal business
hours or email us at generalinquiry@memorialcu.org.

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Routing No. 313084124

7789 Southwest Freeway, Suite 175
Houston, TX 77074
Tel: 713-778-6300

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