Phone: 713-778-6300 Fax: 713-778-6300
Branch Hours of Operation
- Monday-Friday 8:00am – 4:00pm
- Wednesday 9:00am – 4:00pm
- Monday-Friday 7:00am – 6:00pm
Methods for Sharing Confidential Information. Confidential information may be securely sent or discussed through the following MCU systems:
Secure Messages is accessed through MCU Online. You must be enrolled in MCU Online to use Secure Messaging.
Encrypted Email – If a MCU representative sends you an encrypted email, you will be asked to login and create a password before you can even view the email. You may reply to that email and your message will also be encrypted when it is sent back to MCU.
Email Us (general, member representative, online accounts, etc.)
Memorial Credit Union
7789 Southwest Freeway, Suite 175
Houston, TX 77074
Lost/Stolen Debit MasterCard® Contact your local branch or call 24/7 services at (833) 933-1681.
Debit Mastercard® Customer Service: (501) 246-8497
Debit Mastercard® & ATM Card Activation: (833) 998-4585
Debit Mastercard® & ATM Pin Change: (833) 998-4585
Cardholder Disputes: To file a dispute/fraud claim – Please call 866-279-1399. A debit card representative will assist cardholders with filing a claim.
Hours of operation are M-F 7am-7pm. After 7pm, cardholders can leave voicemails, which will be answered the next day.