Privacy Policy

We at Memorial Hermann Credit Union recognize our legal responsibility for protecting the privacy of certain personal information about you. When you entrust us with your “nonpublic personal information”, we will always take steps to protect your privacy. (“Nonpublic personal information” means information about you that we collect in connection with providing a financial product or service to you. “Nonpublic personal information” does not include information that is available from public sources such as telephone directories or government records)

Types of Information We Collect

We collect “nonpublic personal information” about you from the following sources:

1. Information we receive from you on applications or other forms, such as income, assets, liabilities and social security number;
2. Information about your transactions with us or others;
3. Information we receive from outside sources such as your employment history, property insurance coverage and banking relationships; and
4. Information we receive from consumer reporting agencies about your credit history.

Our Use of Information Collected

Memorial Hermann Credit Union does not provide or disclose your “nonpublic personal information” to anyone or any company except as permitted or required by law. We may, however, in our regular course of business, provide such information to affiliates or non-affiliated third parties which perform designated administrative and servicing functions for us but again, only as permitted by law. Examples of such services may include, but are not limited to the following:

1. Services for processing member applications, loans, transactions, online bill payments;
2. Marketing efforts for direct mailings;
3. Filing of public records such as mortgages, deed of trusts, vehicle titles;
4. Serving your accounts;
5. Responding to a subpoena or court order requesting information; or
6. Providing you with requested services such as an automatic bank draft

Any companies we employ for any services for your account must provide us with a written agreement assuring us that they maintain strict confidentiality policies. They must also agree that they will not use your “nonpublic personal information” for any unauthorized purpose or share it with anyone else.

Our Confidentiality and Security Practices

We restrict access to “nonpublic personal information” about you to our employees or service providers who need to know that information to provide products or service to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your “nonpublic personal information”.

Former Members

We do not disclose “nonpublic personal information” about former members, except as permitted by law.

Integrity of Information

Memorial Hermann Credit Union desires to maintain accurate information about each of our members. If you should discover at any time that information about you or pertaining to your account is inaccurate or outdated, we would appreciate your efforts to notify us of any current data. You may contact us at the following;

Memorial Hermann Credit Union
7789 Southwest Frwy Suite 120
Houston, Texas 77074
(713)778-4400

Links: This web site contains links to other sites. Please beware that Memorial Hermann Credit Union is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Children's Online Privacy Protection Act (COPPA): Memorial Hermann Credit Union does not knowingly collect, maintain or use personal information from our website about children under 13 years of age, and this website is not designed to attract children. If a child under 13 sends personal information online, we will only use that information to respond directly to the child, notify parents, or seek parental consent.

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